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Returns 

 

Any full price non-commissioned paintings can be exchanged for a credit (minus shipping) to use on shelbyleighdesigns.com. As long as the following conditions are met.

 

  • The artwork must be in its original condition. 

  • The buyer is responsible for the shipping costs to return. 

  • If the artwork is returned damaged/defective, I will not be able to provide a refund. (Please contact me if you need help with how to package the art to ship.) 

  • Any sale item is not eligible for returns. 

  • You will have 5 days from receiving the artwork to contact me to start the return process. 


 

Refunds

 

Here are the conditions for a refund. 

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  • Commissions are non-refundable. 

  • Sale items are not eligible for refunds

  • Refunds are only given in the form of a credit to shelbyleighdesigns.com UNLESS the artwork is damaged. 

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Damages 

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My painting/paintings arrived damaged. What do I do?

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  • First off, I’m so sorry! I take pride is packaging your art as safely as possible, however some things are out of my control.

  • The good news is your art is fully insured, and as long as you follow these instructions, I will give you a full refund and/or replacement.

  • Take photos of all damages. Damage to the art, damage to the box/envelope, the more the better!

  • Take photos of the label on the box or envelope.

  • Take photos of the stamp on box if applicable.

  • Keep ALL packaging materials. Do not throw away anything. The carrier may want to inspect how the painting was packaged.

  • Email or text me ASAP with photos! shelbyleighdesigns.contact@gmail.com 6015204763

If you follow these instructions, you will receive a full refund or replacement, regardless of the damaged claim outcome.

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As always my goal is for you to be 100%  happy with your piece of art, please contact me directly if you are ever dissatisfied at shelbyleighdesigns.contact@gmail.com or 6015204763.


 

Shipping 

 

Please allow 2-7 business days for your art to ship unless the art you purchased is over 36x36 inches, then it may take a little longer as these oversized paintings are shipped with a private carrier. If you need it faster please call or email, and I will try my best to accommodate your timeline. 

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Paintings valued at $1000 and greater will require a signature when delivered. Please plan accordingly and reach out to me directly with any concerns! I'm here to help! 

 

Art is shipped from Hattiesburg, Mississippi using USPS, UPS, or private carrier. 

 

If you live in or around the Hattiesburg area, there is always a free local pick up option.

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